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1. How old do you have to be to ride?

The age is set to 18+. 

2. How does Bird prevent underage riding?

During account set up users are asked to verify their age. As needed there is a feature to scan user's ID or driver's license. 

3. How do you address riding these on the sidewalk?

Riders are reminded of safe riding & parking expectations through banner & in-app notifications in the Bird app.

4. How does Bird address Safety?

Safety has been Bird’s top priority since day one. Bird has built several features in app to address safety, including Helmet Selfie, Warm-Up Mode, as well as in-app safety tutorials, and a safety video available on our blog and website. Additionally, each city will also have an Account Manager who can work closely with your team to address any safety concerns if they arise. Your dedicated account manager will also be able to walk you through all new safety features, and update you as we release new ones as well .

5. How much does it cost?

Renting a Bird will cost the rider a $1 unlock fee + a per minute fee. Billing is all done through the Bird app with a credit or debit card. Bird has discounted pricing programs available for frontline workers, active duty and retired military personnel, low-income, veterans, senior citizens and select community and non-profit groups. 

Learn more about eligibility requirements here and here.

6. What is the speed of the Bird scooters?

Bird scooters go up to 15mph, which aligns with the speed of the casual biker. There is also the ability to create slow speed zones and adjust the speed. “Warm-up mode” is available for all riders which will automatically soften a Bird scooter’s acceleration, allowing riders to slowly work their way up to full speed. 

7. Where will the scooters need to be parked?

Bird follows a dockless model, which means riders can park wherever they would like within the operating area. The bird app further educates riders where and how to park: at a bike rack when available, not blocking the right-of-way, sidewalks, ADA ramps, or driveways. At the end of each Bird ride, riders will be promoted to take a picture of the parked scooter as proof. 

8. What is a Bird+ Subscription?

A Bird+ Subscription is a prepaid product subject to automatic auto-renewal that allows you to utilize Bird vehicles at a discounted rate and get additional benefits.

The Bird+ Subscription will be automatically renewed for the same length of time as the original Bird+ Subscription period and will continue indefinitely until you cancel your Bird+ Subscription before the next auto-renewal date.